Frequently Asked Questions

What's your shipping policy?

We ship across Canada. We offer complimentary shipping for orders above $30 in British Columbia and above $50 in other major Canadian provinces.  Otherwise, a shipping fee based on the shipping destination will be charged.

Additional shipping fee may apply to remote areas, which are defined by our couriers. We do NOT ship to PO boxes. 

Do you have retail stores?

As of today, we only have this official online store.

We also have two retail partners: South China Seas at Granville Island and Foo Hung Curios at Chinatown.

Please note that some of our products may not be available at our retail partners.

What's the shelf life of your products?

We recommend consuming our products within 3 months of purchase for best results.

However, black tea, freeze-dried fruits and maple sugar can generally last for 6-12 months if stored in a cool and dry place.

What's the best water temperature for tea?

Please use 100 degrees Celsius boiling water for our tea.

As the black tea we use is fermented, boiling water helps extract tea taste and aroma.

Can I reuse tea filters?

We recommend using once for each tea filter.

However, our tea filters are BPA non-intent and are safe to reuse.

Where are your products made in?

Our products are made in Canada using premium local ingredients across Canada, except black tea, which is originated from Sri Lanka.