Frequently Asked Questions
What's your shipping policy?
Shipping Destinations
We ship to Canada and USA addresses.
Shipping Rates
We offer free shipping for orders that are:
- Over CA$30 in British Columbia
- Over CA$50 in other major Canadian provinces*
- Over US$60 in the USA
For orders under the threshold, a shipping fee based on the shipping destination will charged at checkout as follows:
- CA$6 within British Columbia
- CA$10 for other major Canadian provinces*
- US$12.5 for major cities in the USA
Additional shipping fee may apply to remote areas**. We do NOT ship to PO boxes.
* Excluding New Brunswick, Newfoundland and Labrador, Northwest Territories, Nova Scotia, Nunavut, Prince Edward Island, Yukon and some remote areas, in which case, we will contact the customers directly.
** Defined by couriers.
Delivery Times
Our products are meticulously packaged by hand, as such, we may experience delays during peak seasons. In general, the estimated of delivery times for different regions are:
- British Columbia: 2-5 business days
- Other major Canadian provinces: 4-7 business days
- The USA: 4-12 business days
Do you have retail stores?
As of today, we only have this official online store.
We also have two retail partners:
- South China Seas at Granville Island (Address: 1689 Johnston St #125, Vancouver, BC)
- Foo Hung Curios at Chinatown (Address: 168 E Pender St, Vancouver, BC)
Please note that some of our products may not be available at our retail partners.
What's the shelf life of your products?
We recommend consuming our products within 3 months of purchase for best results.
However, black tea, freeze-dried fruits and maple sugar can generally last for 6-12 months if stored in a cool and dry place.
What's the best water temperature for tea?
Please use 100 degrees Celsius boiling water for our tea.
As the black tea we use is fermented, boiling water helps extract tea taste and aroma.
Can I reuse tea filters?
We recommend using once for each tea filter.
However, our tea filters are BPA non-intent and are safe to reuse.